About Us
Quality Insulation Solutions from Our Family to Yours
Our Story
Our Commitment is to Quality and Service
At Custom Insulation, we have been serving Idaho and Eastern Washington for over 20 years, delivering top-quality insulation services for both residential and commercial projects. Our family-owned business is committed to excellence, ensuring every job meets our high standards. We specialize in new construction, remodels, and retrofit applications, utilizing state-of-the-art thermal imaging to enhance efficiency and comfort. Trust us to provide reliable service, competitive pricing, and guaranteed workmanship.
Who We Are
Brad Ward
Owner
Brad grew up in the Cda area. After graduating from Cda high school, and attending NIC, Brad started his career in construction. Brad’s 30 plus years of experience and commitment to quality has been key to growing Custom Insulation to what it is today. Brad’s passions include hunting, flying, outdoor activities, spending time with family and grandchildren.
Kandie Sears
Office Manager
Kandie is our office manager / HR / payroll. She has been a vital part of the team for 10 plus years. Kandie grew up in the North Idaho area doing all the fun stuff that our area has to offer. Kandie has been married for 34 years and has one Daughter. She enjoys spending time with family & friends and giving back to our community by volunteering for non-profit organizations, as well as other various foundations. Her hobbies are bowling, and anything to do near the water.
Brad Ward
Owner
Brad grew up in the Cda area. After graduating from Cda high school, and attending NIC, Brad started his career in construction. Brad’s 30 plus years of experience and commitment to quality has been key to growing Custom Insulation to what it is today. Brad’s passions include hunting, flying, outdoor activities, spending time with family and grandchildren.
Kandie Sears
Office Manager
Kandie is our office manager / HR / payroll. She has been a vital part of the team for 10 plus years. Kandie grew up in the North Idaho area doing all the fun stuff that our area has to offer. Kandie has been married for 34 years and has one Daughter. She enjoys spending time with family & friends and giving back to our community by volunteering for non-profit organizations, as well as other various foundations. Her hobbies are bowling, and anything to do near the water.
Sarah Johnson
Office Assistant / Project Coordinator
Sarah is our office assistant at Custom Insulation. She assists customers from scheduling estimates to the completion of projects. She is always happy to help answer questions and provides excellent customer service.
Sarah was born and raised in North Idaho. She briefly moved to Western Washington, where she met her husband of 28 years. She brought her young family back to North Idaho to be close to family and friends. She has always cared for the small hometown feel to raise her family.
Sarah enjoys spending time with her grandkids and working on home improvement projects.
Heidi Bailey
AP / Accounting
Heidi Bailey is our Accounts Payable/Accounting Specialist with over 20 years of tax and accounting experience.
Heidi moved to Coeur d’Alene in 1991 where she met her husband of 27 years and has 3 Daughters and 1 Grandchild.
Outside of work, Heidi enjoys time with her family, friends and spending time in the outdoors.
Hunter Kittelson
Estimator / Field Supervisor
Hunter wears many hats for Custom Insulation. From estimating new construction projects and managing crews in the field, to using his BPI training and attention to detail to help homeowners make energy efficient decisions for their homes. Hunter spent 7 years working in the wind/renewable energy industry prior to joining the Custom Insulation team in 2017. Away from work, Hunter enjoys spending time in the outdoors with his wife and friends hunting, fishing, and hiking.
Knowledge & Quality
Our skilled team brings extensive experience and uses top-quality materials and techniques to ensure your home is well-insulated and energy-efficient. We approach every task, from attic upgrades to crawl space enhancements and weatherization, with meticulous attention to detail and a passion for excellence.
Serving Existing Homes
While we excel in new construction, we’re excited to expand into existing homes with our retro division. Our services include attic and crawl space insulation upgrades, weatherization, insulation removal, and duct insulation. We aim to enhance comfort and reduce energy costs for homeowners with tailored solutions.
Family Values
As a family-owned company, we value client relationships and approach each project with integrity and transparency. Our team ensures you feel confident about your insulation choices. We believe a well-insulated home is key to comfort and efficiency and are dedicated to being your trusted partner in achieving this.
Contact Us
Find us
3842 Schreiber Way
Coeur D'Alene, ID 83815
Call Us
(208) 666-4080